Develop and execute a strategic plan to onboard new transporters for fulfilling B2B orders, aligning with Madar's growth goals.
Identify and attract high-quality transporters with a focus on reliability, capacity, and service standards to meet the demands of shippers and clients.
Establish and maintain strong relationships with transporters to ensure long-term partnerships and reliability in service.
Negotiate agreements and terms to secure favorable conditions for both Madar and the transporters.
Analyze and recommend strategies based on competitive market analysis to strengthen Madar’s transporter network.
Set, monitor, and enforce clear performance standards and SLAs to maintain service excellence.
Ensure transporters meet specific KPIs, aligning with Madar's service expectations and client requirements.
Collaborate with operations, commercial, and tech teams to streamline the onboarding process for transporters, creating a seamless, efficient experience.
Work to implement technology solutions to improve transporter management, tracking, and overall experience on the platform.
Regularly report on transporter performance metrics, onboarding success rates, and other key indicators to leadership.
Use data-driven insights to continuously refine onboarding processes and improve transporter satisfaction and retention.
Proactively address any risks related to transporter availability and performance.
Quickly resolve any transporter-related issues to minimize operational disruptions for clients.
Manage, optimize and best utilization of internal fleet.
