Execute the services in their area(s) of responsibility under supervision. Scope may include a wide range of Workplace Solutions customer services activities, delivered on-site at the Accenture locations in Cairo, Egypt.
Talent Segment: Workplace Management & Solutions
Overall:
- Ensure the reception teams in the office are always covered during business hours.
- Perform administrative duties according to location guidelines.
- Oversee the day-to-day operations of the facility, ensuring that it is well-maintained, safe, and compliant with relevant regulations and standards.
- Manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.
- Manage relations with internal leadership and stakeholders. Work to enhance the relationship with key stakeholders in the locations including Corporate Functions.
- Execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements.
- Independently complete a wide range of facility and building management services such as asset management, building and maintenance services, cleaning, mail delivery and logistics and/or storage services, etc.
- Respond to inquiries and/or process requests via calls, emails, tickets according to established processes and policies.
- Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time or adhoc basis.
- Execute/oversee the regular scheduled maintenance and unscheduled repairs of infrastructure and equipment.
- Carry out instructions for security, fire, health and safety and maintain records.
- Complete a wide range of customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.
- Process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy.
- Stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.).
- Provide basic technical support for standard office equipment (e.g., copiers and printers).
- Provide support related to on-site catering.
- Manage operations of communication center/switchboard daily.
- Greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
- Handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.
- Assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
- Act as a point of contact for landlord and external providers (e.g., cleaning contractors/ office maintenance, etc)
- Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the location.
- Contribute to the preparation of daily, weekly, and monthly reports.
- Perform administrative duties according to location guidelines.
- Carry out instructions for security, fire, health and safety and maintain records.
Below are the expectations for all employees in this role:
Complexity
Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as indicated by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g., Executives, Supervisor, etc.)
- Requires solving of routine problems, largely through precedent and referral to general guidelines.
- Interaction is within own team and direct supervisor
Authority
Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability.
- Requires detailed instructions on all tasks with close supervision.
Impact or Decision Impact
Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk.
- Decision’s impact own work and are closely supervised.
Scope
Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program.
- Individual contributor as a part of a team with a predetermined, narrow scope of work
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
