Learning & Development Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

About the role

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.  

What you will do

Onboarding

·Manages and facilitates (in collaboration with other presenters) Embark for all new employees. 

·Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviors, NLO, Grow1, and annual compliance requirements. 

·Ensures new managers to the company are given the knowledge and skills to successfully complete their 100days probationary period through the New Manager Orientation program.

·Maintains an effective Learning Coach program. 

·Responsible for an indirect reporting relationship with the Learning Coaches, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.

·Trains new Learning Coaches) when required and regularly coaches and develops Learning Coaches (LC) in their role and responsibilities. 

·Manages an effective standard training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires.  

Operational Learning

·Partners with hotel management teams to determine performance gaps and advise on actions that are likely to meet those needs.  

·Plans and co-facilitates training activities if/when training is part of the solution.  

·Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis. 

Management and Leadership training 

·Ensures new managers to the company are given the knowledge and skills to successfully complete their 100 probationary period through the New Manager Orientation program.  

·Facilitates and/or coaches others to facilitate management development programs including GROW1. 

·Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning. 

·Ensures every college recruit completes a structured program with learning objectives.  

Compliance

·In collaboration with PAC or relevant Department Head, manages all compliance and safety training related to the property.   

General 

·Regularly benchmarks the learning function with Learning Success Levels

·Bases the direction for learning on a thorough Learning Needs Analysis.

·Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle.

·Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies.

·Prepares and produces training calendars that reflect performance gaps and learning needs.  

·Markets the learning function’s programs, initiatives, and online learning.

·Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change.

·Creates and adheres to an annual budget for all training programs, initiatives, and learning resources.

·Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning.

·Selects and manages external vendors to deliver specialized training on service and/ or management skills.

·Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline. 

What you bring

·Minimum of 3 years’ experience working in a Learning & Development in a managerial capacity.  

·Experience in adult education or a similar environment.  

·Experience in hotel operations, preferably luxury hospitality or other service environments.  

·Experience managing in diverse cultures.  

·Excellent communication skills  

·Facilitation skills  

·Instructional design skills  

·Strong analytical and critical thinking skills (i.e., ability to identify when training is the actual solution and provide it if required)  

·Coaching skills  

·Influencing skills  

·Adult learning styles and principles  

·Needs Assessment methodologies and learning needs identification.  

·Learning technologies, such as e-learning options and distance learning  

·Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels.  

·Project planning tools and processes  

·Communication and influencing strategies.  

·Basic budgeting, accounting, and financial management  

·Current on industry trends affecting workplace learning.  

 What we offer: 

·Competitive Net Salary in a Tax-Free Environment 

·State of the art staff accommodation 

·30 working days vacation 

·10 days Public Holidays per year 

·Complimentary employee meals 

·Medical Insurance 

·Life Insurance 

·Worldwide Complimentary Room Nights with Four Seasons 

·Laundry/dry cleaning for provided for work attire.

·Growth & Development opportunities 

Schedule & Hours:

•     Full Time Job

Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals ONLY.