L2 Support Agent

We are looking for a Technical Support Agent to provide assistance to our customers. You will be the person our customers trust, and rely on to provide timely and accurate solutions to their technical problems.

Your responsibilities would include:

• Reviewing daily tickets to monitor status and action plans.
  
• Following up with on-site teams regarding any pending tasks.
  
• Coordinating with team members on the status of open tickets.
  
• Troubleshooting tickets initially before assigning them to the appropriate team member.
  
• Assisting team members with log reviews and analysis.
  
• Debugging and resolving tickets that require on-site actions.
  
• Providing optimal solutions by identifying root causes of issues.
  
• Communicating with other on-site teams to create necessary tasks.
  
• Working extensively with Java and Spring Boot.
  

• Holder of a Business degree
  
• Excellent written and verbal English communication skills (Native Level)
  
• Proven work experience as Customer Support, Technical Support or similar role
  
• Good troubleshooting and time management skills
  
• Good understanding of computer systems, mobile devices and other tech products
  
• Ability to diagnose and troubleshoot basic technical issues
  
• Strong listening and analytical skills
  
• Ability to work under pressure and organize priorities to meet deadlines
  
• Highly organized with strong attention to detail
  
• Ability to troubleshoot and fix issues when they occur
  
• Ability to work autonomously and also as part of a team
  

Schedule 

Monday - Friday from 9 AM - 6 PM Beirut/Egypt time