Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
Solid understanding of Microsoft 365 suite of products and services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory.
Experience in providing technical support in a customer-facing role, preferably in a help desk or support center environment.
Strong troubleshooting and problem-solving skills with the ability to analyze and resolve technical issues effectively.
Familiarity with ITIL or other IT service management frameworks is a plus.
Excellent communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users.
Strong customer service orientation with a focus on delivering a positive user experience.
Ability to work independently and collaboratively in a team environment.
Detail-oriented and organized, with the ability to manage multiple tasks and prioritize effectively.
Microsoft certifications, such as Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Teams Administrator Associate, are desirable.
