الوصف الوظيفي
Alnafitha Enterprise Strategy Consultation team is a team that contributes to Alnafitha services by providing best practices and excellence methodologies in the domains of ITSM, Information Security, Business Continuity, GRC, Risk Assessment, Security Compliance, IT Quality and Enterprise Architecture.We are currently searching for an enthusiastic and innovative Consultant to work on our Enterprise Strategy Team in Alnafitha.We’re a team of excellence driven individuals with a curiosity for how to optimize and enhance practices and a passion for designing and building reliable, practical, effective and efficient operation models. This position will require high cooperation with other teams. from project management, sales and business development. We’re always striving to learn more, expand our skills and grow our teammates.Primary Focus Domain: ITSM / QSM / Cyber SecurityResponsibilities:Perform planning, design and implementation of ITIL, ISO/IEC standards processes/procedures/policies/Controls (including SMS, ISMS, BCMS, QMS) to meet evolving and changing needs of clients and provide assessment, design and redesign, and implementation solutions for clients.Analyse and identify recommendations for enhancements based on ITIL and , ISO/IEC standard requirements & practices across different domains.Improve existing IT and management systems practices and identify key operational measurements to use for process/procedure improvements and assist with the preparation of presentations and proposals and work on policy analysis for definition.Conduct gap analysis and maturity Assessments highlighting current state, future state, client needs, best practices and competition.Facilitating and documenting IT processes/procedure design workshopsUnderstand client needs and match them to relevant unit services or products.Deliver training and awareness sessions for different standards and management domainsDevelop – with coordination with unit head –RFPs and Technical ProposalsParticipate in Alnafitha toolkit s design and development. Develop standards, templates, and procedures to aid in the development of the required work products.RequirementsRequirementsQualificationsTo excel in this position, you will need to:Certification Requirements:Bachelor's Degree in Computer science or Equivalent Personal Skills:High sense of responsibility and ownership, acting like an owner in what you do.Exceptional communication and presentation skillsProven people management and leadership skillsLove being the first line of support and troubleshooting issuesStrong analytical skills to investigate and resolve customer support ticketsAble to multi-task efficiently under time pressureAble to work with cutting edge technology and assimilate information rapidlyPrevious experience in managing customer focused teamsProven experience in managing a service and support focused team cultureAbility to maintain composure during stressful situationFluent in Arabic and English.Working Conditions:Business travel could be required up to 50% [covered by the company].
