Technical Skills
1.Operating Systems & Platforms
·Windows & MacOS: Proficiency in installation,
configuration, troubleshooting, and maintenance of Windows operating systems,
Software and Printer installation
·Linux: Familiarity with basic Linux and
troubleshooting,
·Mobile OS Support: Understanding of iOS and Android
for mobile device management (MDM) and basic troubleshooting.
·Knowledge about O365,
especially to troubleshoot office application, 2FA Config, Email config and
troubleshoot (Computer and mobile)
2.Security Basics
·Knowledge of antivirus software, endpoint protection,
and security policies.
·Control access Management
·Asset Management track
and record asset inventory details
3.ITSM Knowledge
·To handle requests, incidents and change requests
·Basic understanding of responding to security
incidents or breaches.
4.Networking Basics
·TCP/IP, DNS, DHCP: Knowledge of networking protocols,
IP addressing, and DNS/DHCP configurations.
·Understanding VPN setups and remote support tools.
·Firewall & Router Configuration: Basic experience
with configuring and troubleshooting routers, firewalls, access points, NAS
Drive and switches etc...
5.Hardware Knowledge
·Computer Hardware Components: Ability to troubleshoot,
repair, and upgrade hardware like CPUs, RAM, and storage devices.
·Setting up and troubleshooting printers, scanners,
computers and other peripherals.
Non-Technical Skills
·Communication: Ability to clearly communicate
solutions and instructions to users.
·Time Management: Prioritizing tasks and managing time
effectively, especially when handling multiple tickets.
·Customer Service Orientation: A service-oriented
attitude to provide a positive user experience.
·ITIL Foundation, Microsoft 365 Certified, CompTIA A+ are
preferred
·Language to me known: Fluency in English and native
Language (Arabic).
·Relevant University degree in IT or Computer Science.
·Experience: 1 to 2 years of experience in IT Support