IT Service Supervisor - FMCG | Saudi Arabia

We are seeking a proactive and detail-oriented IT Services Supervisor for a leading company in the food and beverage manufacturing sector, known for its commitment to innovation and operational excellence.

The ITServices Supervisor plays a key role in ensuring seamless IT service delivery by managing service requests, improving workflows, and overseeing change management processes to enhance operational efficiency.

• Ensure service requests are acknowledged and resolved within specified timeframes, leveraging technical expertise to align with business objectives.
• Develop and optimize workflows to enhance the efficiency of incident and problem resolution.
• Drive continuous improvement in IT service delivery by identifying opportunities to streamline processes and foster collaboration.
• Monitor and report on operational performance, ensuring adherence to SLAs and service commitments.
• Oversee change management processes to ensure smooth implementation of service modifications with minimal disruption. Facilitate stakeholder communication and provide necessary training and resources.

We are Looking for:

• Bachelor’s degree in Information Technology or a related field.
• Proven 2-4 years of experience in IT service delivery management with a focus on change management principles.
• Strong knowledge of IT service management frameworks (e.g., ITIL).
• Excellent leadership and communication skills, with a customer-centric approach.
• Ability to analyze data and produce insightful reports on performance and service quality.