Job TitleIT Senior Systems EngineerJob Description
Lead HLC (Application Team) to provide the below scope.
Manage the High-Level Controls (HLC) team ensuring the development of the team skills and response capabilities.
Manage and maintain high availability IT service 24/7 with pro-active monitoring and intervention involving OS and application-level cluster management.
Manage preventive and corrective maintenance of system applications and middleware involving Oracle Databases, WebLogic, Oracle Grid, and Java-based communication interfaces.
Interpretation of system log files for fault finding on both middleware (Oracle) and application logs.
Leading the team as the technical leader for HLC you will understand application behavior to support queries and improve customer processes.
Offers professional arguments as the basis for making choices and for convincing the people concerned.
Improvement of work processes.
Solve high-level control errors.
Incident management liaising with 2nd/3rd line support providers owning resolution.
IT configuration management both software and documentation using CM tooling.
Participate in change management for high-level control and Application problems.
Initiate and execute continuous improvement and action plans.
Overseeing the test and training environment and managing the deployment and integration process.
HLC Team leader will manage the Incident, Change, Problems, and Service Requests
The ideal candidate will possess the following experience and abilities:
Excellent – and proven – experience in solving incidents and analyzing root causes to improve the performance of the system.
Degree qualified with an undergraduate degree (for instance a bachelor's in computer science or engineering).
Experience in an IT support role.
Experience in Windows Server technology services and Linux system administration.
Experience in Oracle 11g and above database versions.
Experience in SQL & PLSQL
Experience in Business intelligence tools, analytical reports, and Dashboards (Splunk) is a plus.
Preferable knowledge of IT Service Management processes (ITIL) or having worked in a customer-facing role while solving incidents (eg 2nd or 3rd-level support roles).
Highly regarded, but not crucial: experience in automated handling systems and/or industrial automation.
Vanderlande's experience especially in IT and HLC is a plus.
Your profile:
Highly analytical and structured thinker. You are the person who thinks in steps and rules out options one by one even when you are under time pressure.
IT process Management and system analysis and design.
Persistency and pro-activity: you will not stop until you have got to the bottom of a problem.
Ability to explain complicated technical topics clearly verbally and in writing.
Ability to adjust your message to your audience, and organizational sensitivity.
Able to distinguish between fundamental matters and secondary ones.
Highly organized, planning for activities of the HLC team is essential.
Demonstrate a driven approach to continuous learning and development for themselves and the team.
Developing HLC sustainable structure and knowledge to cover the business needs.
