IT Lead - Jumeirah Red Sea

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
An exciting opportunity has arisen for a IT Lead in the Red Sea region,on a remote location.
About the Job:

• Lead Customer Experience, Operational Excellence, and Digital Channels portfolios using Agile methodologies for predictable, high-quality delivery and continuous improvement.
• Develop and implement property-specific IT plans aligned with Group IT strategy, ensuring SLA adherence and quality controls.
• Manage the property’s IT deliveries by swiftly resolving impediments and adapting to changes effectively.
• Collaborate with Group IT to integrate hotel systems, cybersecurity, and enterprise architecture initiatives within the property.
• Facilitate issue resolution and risk management, escalating as necessary to advisory committees.
• Ensure compliance with IT standards, operational processes, security protocols, and data protection policies.
• Enhance end-user and customer support, striving for optimal service availability and uptime.
• Improve Wi-Fi connectivity across Jumeirah properties to meet high standards of services
• Implement cloud strategies to streamline IT infrastructure management at the property level. 

About you:
The ideal candidate for this position will have the following experience and qualifications:

• Must possess Organizational skills such as time management, team management, resource allocation, prioritization, multi-tasking, influencing and motivating people
• Adaptability and appreciation of cultural diversity
• Experience in a federated structure with matrixed leadership responsibilities.  
• Creative decision making and problem-solving skills
• Build engagement through diverse teams and working collaboratively
• Demonstrate confidence and tenacity, polished & persuasive communicator, and presenter  
• Extensive knowledge of Microsoft Software technologies and platforms
• Robust Analytical and Strategic Planning and Execution Skills
• Exposure to Scrum and Kanban, CX, Agility and Design Thinking 

About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.