Support and maintain computer systems, desktops, and peripherals which include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance
Responsibilities:
Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Help users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshoot system and network problems and diagnosing and solving hardware/software faults
Replacing parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Setting up new users' accounts and profiles and dealing with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritize and manage many open cases at one time
Working technical knowledge of network and PC operating systems, including [Windows Workstations, Windows Servers, Vmware, LInux].
Extensive application support experience with [IP Scanners, Repairing S/W tools and converters, Client Antivirus, Remote management Agents ( Remote Admin, Remote Assistance, Desktop remote Connection), Exchange Clients( MS Outlook, Outlook Express, Outlook WEB Mail) VPN client connections, Client Firewalls…].
Working technical knowledge of current network hardware, protocols, and standards, including [ADSL Modems and Routers, Indoor and Outdoor Wireless AP, Switches, Patch Panels; Printers, Different Types Scanners TCP/IP protocol and Related Commands (Telnet, ping, Tracert, route, IPConfig, netstat) POP3, SMTP, DHCP,].
good knowledge in CCTV systems installing , repairing , troubleshooting ( hardware / software )
Preferred Candidate:
working in multi sites
Strong problem-solving skills and attention to detail.
Excellent verbal and written communication abilities.
Ability to work independently and as part of a team.
Proactive attitude towards learning new technologies.
Customer-focused approach with a commitment to service excellence.
Adaptability to changing priorities and environments.
Experience in a fast-paced IT support environment.
Strong organizational skills and ability to manage multiple tasks.
Willingness to work flexible hours if needed.
Ability to handle stressful situations with professionalism.
شركة باك كير تأسست عام2011م متخصصة في مجال الراحة والنوم وتوفير منتجات تهتم براحة وصحة العملاء من مراتب طبية وكراسي الاسترخاء وكراسي المكتب وكراسي المساج والوسائد وسجادات الصلاة الطبية والمنتجات التي تهتم بالنوم و الاسترخاء واستقطاب وابتكار كل ما هو جديد ومفيد لراحة الجسم وخدمة العملاء في هذا المجال