IT Field Engineer
Job Description
Perform on-site installations, maintenance, and repairs on IT hardware, software, and networking systems. Diagnose and troubleshoot technical issues related to hardware, software, networking, and connectivity. Assist with system upgrades and the deployment of new hardware and software solutions. Ensure all issues are tracked, documented, and resolved effectively in the ticketing system. Provide end-user training on software applications, equipment use, and best practices. Maintain accurate records of equipment inventory and service activities. Collaborate with internal teams to escalate and resolve complex issues. Conduct routine preventive maintenance on IT systems to ensure optimal performance. Support network, security, and connectivity requirements on-site to ensure secure and stable network operations.
Personal Skills
Strong analytical and problem-solving skills with attention to detail. Excellent communication skills for effective troubleshooting and user support. Ability to work independently and manage time effectively. Adaptability to changing environments and travel to various locations for on-site support. Familiarity with ITIL framework and practices is a plus.
Technical Skills
• Proficiency in diagnosing and troubleshooting hardware, software, and network-related issues.
• Familiarity with system upgrades, hardware and software deployment, and preventive maintenance practices.
• Knowledge of network, security, and connectivity protocols to ensure secure and stable operations.
• Familiarity with the ITIL framework and practices (considered a plus).
Job Location Dammam, Saudi Arabia Job Role Engineering Residence Location Saudi Arabia
