Key responsibilities and accountabilities
· Administrating Microsoft Intune for device management.
· End point Management (Autopilot, Intune, Azure AD).
· Troubleshooting Azure AD/On Prem related issues.
· Provide first, second line IT & Telecommunication support.
· Provide first-line support for IT security-related incidents, including responding to alerts and troubleshooting security issues.
· Report security incidents to the IT Security Manager and assist in incident response and remediation efforts.
· Assist end-users with security-related inquiries and issues, ensuring compliance with security policies.
· Ensure that all IT systems and devices adhere to the organization’s security policies and procedures.
· Supporting desktop, servers, laptops and mobile devices, hardware, and operating systems.
· Oversee and update assigned support incidents and service requests.
· Undertake small to medium-sized IT projects as instructed by the IT Manager
· Diagnose and resolve technical issues
· Dealing with incoming faults in a professional, courteous manner over the phone and via email
· Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
· Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.
Qualifications
· ITIL Foundation v4
· Experience in Microsoft Intune
· Azure Fundamentals
· MAC devices management
· End Point Management for windows and MAC devices
· Experience in Microsoft AutoPilot for Endpoints (Zero Touch Experience)
· Ability to handle difficult callers with a good level of customer satisfaction
· An ability to think logically
· Good analytical and problem-solving skills
· Up to date IT and helpdesk skills
· An in-depth understanding of the software and equipment your customers/employees are using
· Good interpersonal and customer care skills
· Good accurate records keeping
· Customer Orientation
· Communication Skills
· Flexibility
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.