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Institutional Client Service EMEA Is a front-office, regional service platform that provides onboarding and post-sale services to our institutional clients while acting as the clients’ advocate within Franklin Templeton. We are looking for an Institutional Client Account Manager to join our team in Riyadh, Saudi Arabia. Working as part of the client coverage team alongside and in partnership with the UAE Institutional sales team, this role will manage existing client relationships in the Middle East region on a day-to-day basis to ensure a high-quality service experience for our clients and long-term retention of assets and fee revenue for our business. This position focuses on two different aspects of servicing our Institutional client base:
Client Service – this aspect of the role is client facing and responsible for the day-to-day management of institutional client relationships and all associated operational, investment and non-investment related client activity for existing and new institutional clients from across the Middle East region, particularly Saudi Arabia.
Client Relationship Management – this aspect of the role is responsible for delivering select “Value Beyond Investing” services to the region’s tier 1 and A segment clients, in particular the development and delivery of client training programs, along with relationship building through client review meetings and due diligence events in support of all Specialist Investment Manager products.
In both aspects of the role, the job holder will be establishing and maintaining relationships with our clients' business, operational, administrative and investment staff, as well as related third parties such as custodians, consultants, administrators etc. The role will work in close coordination with the UAE based institutional sales teams to deliver high touch, customized and quality service, bringing client knowledge and insight to all servicing activities while also supporting the UAE based sales team and broader Specialist Investment Manager teams in client retention and local language-based relationship building.
What qualifications, skills and experience would help someone to be successful?
Minimum 5 years of client service or related experience in a client contact capacity in the Financial Services Industry working with institutional clientele, products, servicing needs, and information standards
Strong communication skills, with an ability to communicate with people on all levels in and outside the company with enthusiasm
Fluency in English and Arabic is critical for this position
Strong focus on prioritization and attention to detail
Ability to provide a positive client experience by taking ownership of client challenges and seeing these through to a resolution
Ability to multi task while working both in a fast paced, team focused environment and independently
Productively use industry standard and business software applications and research tools (e.g. Word, Excel, Outlook, and Powerpoint)
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By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered.
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Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.