Inside Sales Account Manager - Renewals (Saudi National)

Inside Sales Account Manager - Renewals (Saudi National)

At Dell Technologies, we create products and services that change the game for good. We’re always innovating, always improving and always moving forward. We like to think our customers will be with us for life. That’s where our Renewals team comes in. Implementing and managing contract renewal initiatives, they make sure our customers understand the value of Dell Support Services portfolio and that our relationships are intensified. They get things done on time, every time. Striving to retain every customer, they protect our maintenance revenue stream and make sure customers appreciate valuable upgrades and add-ons

Join us to do the best work of your career and make a profound social impact as an Inside Sales Account Manager - Renewals on our EMEA DT Renewals team in Riyadh, Saudi Arabia.

What you'll achieve:

As a Renewal Sales Account Manager, you will be responsible for the timely negotiation and sale of Dell Technologies customer's support contracts within your given region. You will be responsible for ensuring that customers have the highest Dell Technologies world-class leading support, therefore maximizing revenue and growth. Educating customers and stakeholders on upsell opportunities and new support offerings. This customer-facing Account Lead position is a sales role where you have overall responsibility and carry quota for all Renewal opportunities within a set list of accounts. For these, it will be your duty to maximize revenue and consult on how Dell Technologies Support Services best fit into our customer's solutions. You will work with the Account Specialist to ensure the full portfolio is covered from both a sales, customer satisfaction and forecasting perspective. On non-shared accounts, you will drive all opportunity, working with the Account Specialist to ensure a holistic view of sales progression and forecasts in your territory

You will:

• Work in close collaboration on shared accounts with the Renewals Account Specialist & Services team, acting as the main point of contact for Renewals, consistently pulling together a holistic view of the portfolio, providing advice, guidance and visibility to internal teams and external teams with a view to supporting new opportunities and the growth of accounts.
• Proactively identify customer needs and recommend/quote appropriate Dell Services, acting as a subject matter expert on all elements of the related Services portfolio to support Dell and the sales organization in meeting and/or exceeding goals and objectives.
• Validate assets and quotes, responsible for pricing of your specialised area, whilst focusing on delivering a positive customer experience and building relationships according to Dell standards and ethics through direct engagement with the customer.
• Assist in the on-going education/development of the broader Core & Services team, including coaching them on how to sell Support Services effectively and staying up to date with all new services offerings and Solutions, including market and competition trends. Support junior team members and share best practices.
• Maintain a pro-active interlock with Technical Support Teams including Technical Account Managers and Service Delivery Managers to expand account knowledge and to work on sales leads for your assigned account territory.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

• Typically 5+ years of relevant Sales experience within a sales organization, as well as excellent communication, presentation and negotiation skills and a fluent command of the English language
• Is proficient in a broader range of service offerings with a deep knowledge of storage and compute renewals, offerings, products and services and an ability to identify how these products and services align to customer/partner needs
• Highly motivated individual that is skillful in managing time and resources, embraces 'outcome' and strategic thinking, has a structured and prepared approach, in addition to a strong drive for results and problem-solving. Ability to travel when required
• Viewed as a trusted expert and uses knowledge of services and technology in the industry, as well as Dell Technology’s offerings to recommend appropriate broad range of service offerings
• Engages cross functional resources, regardless of geographical location, in order to achieve goal and meet customer needs

Desirable Requirements:

• Ideally education to degree standard or higher in relevant field. Proficient in Microsoft Excel
• Experience in account planning and stakeholder management, ideally in larger customer portfolios, and the ability to work remotely as part of a team

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 27 September 2024
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.