HR Digital Product Owner

NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.

As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.

As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.

Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!

ROLE OVERVIEW

• The HR Digital Product Lead will act as the Product Owner for HR digital products which includes the SAP SuccessFactors suite.
• The role is an expert that will focus on building a seamless customer experience across all our HR digital channels, optimising every touchpoint for our employees and across Neom sectors and subsidiaries. They will be working closely with HR senior business stakeholders, to drive HR processes simplification, harmonisation, digitalization and define the vision of the HR digital platform; drive the planning, prioritisation and execution of backlogs and deliver new features that support our strategic goals.
• The role will also drive standardization of the HR digital services catalogue, with strong focus on customer experience, and facilitating the creation of HR Digitalization BRDs, prioritizing them into the digital backlog and overseeing the implementation of various initiatives spanning across the HR digital landscape.
• They will act as the bridge between the technology teams, stakeholders, and vendors building strong relationships with key business stakeholders, aligning technical solutions with strategic objectives, and ensuring that the Neom HR digital platforms continue to exceed employee expectations.

REQUIREMENTS SUMMARY

• Own the entire lifecycle of the HR digital capabilities and drive process optimization, CX, product development through your technology and scrum teams
• Deliver world class user journeys that our employees value
• Set product objectives, define success metrics, and deliver business outcomes, ensuring KPIs and targets are met
• Define detailed use cases, product requirements, and technical specs needed to support roadmap initiatives.
• Continuously innovate and iterate as you deliver your roadmap to provide the best product and solutions possible
• Document HR process flows to illustrate to-be states and changes to information flow.
• Conduct discoveries/feasibility that potentially lead to RFP with the ability to manage those to conclusion with detailed vendor evaluations.
• At times be required to engage, drive, and manage vendor priorities and activities pertaining to your prioritised backlog.
• Experience with process management, process mapping, process modelling tools and methodologies
• Knowledge of data analysis and reporting tools.
• Capability to identify inefficiencies and areas of improvement in existing processes.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a wide range of stakeholders.
• High attention to details to ensure the processes are optimized.
• Ability to build and sustain strong relationships with internal and external stakeholders.
• Competence in negotiating with stakeholders to achieve mutually beneficial outcomes.
• Flexibility to adjust engagement strategies based on changing circumstances or feedback.
• Ability to lead and influence others to achieve desired outcomes and uphold ethical standards in all stakeholder interactions and communications.

ROLE COMPETENCIES & ACTIVITIES

The HR Digital Product Owner’s responsibilities will include, but not be limited to:

Digital Product Strategy

• A “go-get” personality—biased toward action, and constantly pushing toward clarity and delivery
• Bold innovation coupled with principled thinking and well-honed product judgment
• Mentality of starting with the users and working backwards
• Own and drive the Hire to Retire HR processes harmonization and optimization across the People sector.
• A true passion for Neom's mission, vision, sectors, and employees
• A never-ending desire to grow and learn

Stakeholder Management

• Analyse stakeholders’ needs, interests, and influence to prioritize engagement strategies.
• Develop and implement stakeholder engagement plans tailored to different stakeholder groups.
• Build and maintain strong relationships with stakeholders through regular communication and meetings.
• Act as the primary point of contact for stakeholders, addressing their concerns and providing updates on relevant
• activities.
• Manage the dissemination of information, ensuring timely and accurate communication.
• Work closely with internal & external teams, including communications, project management, and legal, to ensure stakeholder interests are aligned with organizational objectives.

Customer-Centricity

• Constantly thinking about how to make the experience across our digital channels, efficient, and frictional for the Neom employees. You will always have the customer in mind. From building outcome-oriented product roadmaps to managing feature releases; every decision is centered on understanding and solving customer pain points.
• You will use customer feedback to prioritise feature requests, fix bugs, and iterate on product design.
• Agile, attentive, and proactive in improving the experience for the end user.

Data-Driven Decision Making

• You will help business stakeholders with data and insight to guide their decisions
• Use data analytics to track user behaviour, feature adoption, and key performance indicators (KPIs), constantly optimising the user experience.
• Decisions about product iterations, improvements, or new launches are often driven by insights derived from data. Whether it’s A/B testing new features or monitoring drop rates, you will need a strong understanding of data to ensure the HR digital product remains relevant.