About us
InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.
The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.
Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups.
With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!
Housekeeping Supervisor
Financial Management
- Prepares daily room assignments for morning shift attendants.
- Reviews messages and emails for special requests and operational updates.
Guest Experience
- Maintains a thorough understanding of all housekeeping systems and procedures.
- Prioritizes arrival rooms and coordinates with the Front Office to meet guest expectations.
- Ensures guest laundry and garment requests are handled efficiently and delivered promptly.
- Oversees special housekeeping projects such as deep cleaning, pest control, window and carpet cleaning, and room inventories.
- Manages lost and found items, ensuring proper documentation and timely guest communication.
- Handles and follows up on special guest requests, ensuring their needs are met to the highest standards.
- Maintains in-depth knowledge of room types, layouts, and available facilities.
- Conducts regular room inspections and audits to ensure housekeeping quality and compliance with cleanliness standards.
- Oversees room releases and ensures accurate room status updates.
- Reports emergencies or security concerns to management and security personnel.
- Coordinates guest requests with relevant departments, including Engineering and Housekeeping, to ensure prompt resolution.
Operational Leadership
- Supervises the implementation of housekeeping standards and procedures for guest rooms, bathrooms, cleaning services, and linen maintenance.
- Continuously evaluates housekeeping processes and recommends improvements or training as needed.
- Assists with cleaning duties during staff shortages.
- Resolves employee concerns and maintains a positive working environment.
- Ensures consistency in housekeeping operations and service standards.
- Works with senior leadership and Human Resources on staffing, scheduling, and workforce planning.
- Oversees shift openings and closings, ensuring smooth handovers.
- Manages master key distribution and collection, ensuring security protocols are followed.
- Handles incoming and outgoing calls, logs messages, and promptly responds to guest inquiries.
- Assigns keys based on floor and room assignments.
- Coordinates rush room cleaning with the Front Desk to accommodate urgent guest arrivals.
- Monitors and updates room status reports, identifying and addressing discrepancies.
- Relays guest messages to appropriate departments, including Housekeeping, Laundry, Engineering, Front Office, and Room Service.
Operational Efficiency & Compliance
- Manages housekeeping storage areas, ensuring organization and efficiency.
- Maintains and monitors stock levels, conducting inventory checks as required.
- Conducts shift briefings to keep the team informed of operational priorities and hotel activities.
- Oversees the lost and found process, ensuring items are logged, stored, and returned appropriately.
- Prepares staff schedules based on occupancy forecasts, arranging additional personnel when necessary.
- Serves as a backup for floor supervisors, training supervisors, and housekeeping clerks during absences.
- Ensures all keys are properly accounted for and securely stored.
- Assists in compiling audit documentation and ensuring compliance with internal and external standards.
- Processes purchase orders as needed for housekeeping supplies and equipment.
Education & Experience
- Diploma or degree in Hospitality Management or a related field.
- Minimum of 2 years of experience in housekeeping or guest services, preferably in a supervisory or coordinator role.
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
