Housekeeping Supervisor

About Us

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal. 

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests. 

We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle Each. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs so if you’re passionate, focused and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

A Housekeeping Supervisor plays a crucial role in maintaining the cleanliness and presentation of the hotel. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of a Housekeeping Supervisor

1. Supervising Housekeeping Staff:
   • Leading and mentoring the housekeeping team to ensure high standards of cleanliness and service.
   • Conducting briefings and training sessions to keep the team informed and motivated
2. Inspecting Rooms and Public Areas:
   • Conducting regular inspections of guest rooms, public areas, and back-of-house areas to ensure they meet the hotel's cleanliness standards[1].
   • Addressing any issues or deficiencies promptly and ensuring corrective actions are taken
3. Managing Inventory and Supplies:
   • Monitoring and managing the inventory of cleaning supplies, linens, and guest amenities
   • Ordering and replenishing supplies as needed to ensure the housekeeping team has the necessary tools to perform their duties
4. Scheduling and Assigning Tasks:
   • Creating work schedules for the housekeeping staff to ensure adequate coverage at all times
   • Assigning daily tasks and special projects to team members based on occupancy levels and hotel needs
5. Handling Guest Requests and Complaints:
   • Responding to guest requests for additional services or amenities promptly and professionally
   • Addressing and resolving guest complaints related to housekeeping services
6. Ensuring Compliance with Health and Safety Standards:
   • Ensuring that all housekeeping activities comply with health and safety regulations
   • Conducting regular training sessions on safety protocols and procedures
7. Coordinating with Other Departments:
   • Communicating with the front desk, maintenance, and other departments to ensure seamless service delivery
   • Coordinating with the laundry department to ensure timely delivery of clean linens and uniforms
8. Administrative Tasks:
   • Maintaining accurate records of housekeeping activities, including room status reports and inventory logs
   • Preparing reports on housekeeping performance and guest satisfaction

Skills and Qualities Needed

1. Strong Leadership Skills:
   • Ability to lead and motivate a team to achieve high standards of cleanliness and service
2. Attention to Detail:
   • Ensuring that all areas of the hotel are impeccably clean and well-maintained
3. Organizational Skills:
   • Managing multiple tasks and maintaining detailed records efficiently
4. Communication Skills:
   • Communicating effectively with staff, guests, and other departments
5. Problem-Solving Skills:
   • Addressing and resolving issues promptly and effectively

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration 

• Two to Three years’ prior tenure in a similar role

• International luxury hotel chain background

• GCC exposure

• English Fluency is required 

• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.