Housekeeping Order Taker
Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Skills
Education, Qualifications & Experiences You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Location Riyadh, Saudi Arabia Residence Location Saudi Arabia Located in the heart of Riyadh city, the 5-star Rosh Rayhaan by Rotana is the second property to open in Saudi Arabia under Rayhaan Hotels & Resorts by Rotana brand. With its contemporary design, the hotel offers 236 splendid rooms and suites spread over eight floors ranging from classic rooms to royal suites in addition to the Club Rotana rooms that specifically meet the needs of a ... business traveller. Conveniently located on the popular Olaya street, Rosh Rayhaan by Rotana is surrounded by shopping districts and is only a short 20-minute drive from Riyadh International Airport. In addition to its proximity to Kingdom Centre, the second tallest skyscraper in the country and the world’s third tallest building with a hole, the hotel is adjacent to the vibrant “Tahlia” street famed for its array of restaurants and major shops. The hotel offers distinctive restaurants and lounges, each with its own unique style; ensuring guests enjoy an exquisite dining experience without ever needing to step outside the property. With its multifunctional venues inclusive of 11 meeting rooms and a spacious ballroom, Rosh Rayhaan by Rotana is fully equipped to host the surge of events within the Kingdom whether lavish weddings or major conferences and exhibitions. For those looking to stay fit while on vacation or a business visit, the hotel’s Bodylines Fitness & Wellness Club offers a full range of cardiovascular equipment and a free weight training area as well as sessions with a personal trainer upon request. Additionally, guests may relax and rejuvenate with the available expert massage therapists, sauna and steam rooms.
