Company Description
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitalityis a work of heart,
Join us and become a Heartist®.
Job Description
You are at the heart of the hotel! As an Housekeeping Manager you will take ownership of guest rooms, public areas, Floral Arrangements, Laundry services and ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
- Ensure that each member of the housekeeping team understands the hotel’s cleaning procedure, especially new employees.
- Maintain housekeeping equipment in a good working state and to determine the minimum standards of clothing for members of staff.
- Entails motivating, training, and retraining of members of staff under him/her.
- Responsible for addressing complaints of members of staff on situations preventing or inhibiting their utmost performance.
- Involves recognizing areas that need to be cleaned and assigning such areas to specific members of staff.
- Ensure housekeeping supplies and equipment are always available when they are needed.
- Responsible for taking inventory of housekeeping supplies.
- Anticipates and maintains all equipment and supplies and assures their availability. Controls usage of all amenities and cleaning supplies to ensure compliance to budget and ensures appropriate usage of equipment and tools
- Adequate staffing in the light of the responsibility assigned to their departments,
- Daily, assigns duties and special projects to Room Attendants / Public Area Attendants, follows up on the progress and keep the department head informed.
- Inspect the environment within the hotel to ensure it meets the minimum best practice throughout the hotel
- Develop minimum standards for prospective members of his department and minimum standards for rating the work
- Handles comments and requests from guests and other departments to meet their satisfaction. Makes recommendations to department head on improving the services provided by the Housekeeping Department.
- Monitors housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
- Ability to work a flexible schedule to include early mornings, late nights, weekends, and holidays
- Accomplishes several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.
- Identifies the department training needs, develops the training plan and implementation of training
- Be creative, energetic, and willing to exceed expectations to guarantee the highest staff and guest satisfaction
Qualifications
Your experience and skills include:
- Degree in Hotel Management
- More than 5 years of experience in Hotel Industry and preferably from Luxury Background, Pre- opening experience
- Warm and caring personality
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent organizational skills and time management
- Technologically savvy – can learn and use new systems quickly
- Ability to accurately and efficiently prepare requested reports
- Exceptional verbal and written English skills
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
