System Configuration & Customization (first-level support)
Follows all relevant IT policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner
Implements the day-to-day operations assigned for the function to ensure compliance with the established standards and procedures.
Responds promptly to inquiries from users on various non-routine queries related to the IT systems.
Resolves less complex problems independently, for any complex issues; works in conjunction with senior colleagues or the vendors of the system or equipment.
Communication & Management Skills.
The ability to work under pressure.
Ability to develop himself, read, research, and Keep pace with development.
