Head Of IT & Digital Services

• Develop a solid Digital Transformation plan including initiatives, programs, and services with focus on business transformation and improvement.
• Articulate Strategy & establish initiatives for Digital Transformation across the Group Business Units (Bus)
• Constantly exploring and assessing new digital technologies and solutions for the Group benefits and consideration.
• Manage development and regular updates of Policies and standard operating procedures (SOPs)
• Facilitate establishment of effective IT Assurance Framework (Compliance, maturity assessments, security .etc..)
• Ensure effective execution through delivery governance & controls.
• Manage projects Governance, Controls & Reporting
• Manage operational Activities Tracking (DSs, ICT & IS) and Operational KPIs reporting.
• Drive the adoption of emerging technologies, such as AI, machine learning, and IoT, to drive innovation and streamline processes across the existing digital landscape.
• Develop , Monitor and report on the value creation of the digital transformation roadmap, of the related new solution and measure the effectiveness and impact of digital solutions/services, making data-driven decisions to optimize performance and ROI.
• Develop a deep understanding of customers, markets and competitors to inform the digital strategy.
• Track record of delivering large-scale digital transformation projects within complex organizations.
• Demonstrated experience in leading organizational change management efforts, including driving cultural transformation and overcoming resistance to change.
• Experience collaborating with diverse stakeholders across multiple business functions to align digital strategies with overall business objectives and priorities.
• Proficiency in strategic planning, roadmap development and setting KPI’s.
• Identify staffing requirements of the function depending on workload.
• Proven working experience as an IT Manager or relevant experience.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Efficient in handling network-based aspects like administration, communication, and installation.
• Professional education in IT and related fields with an emphasis on system management and control.
• Fluent collaborator with a knack for coordinating with different team members.
• Commendable grasp of fluent communication and time management for organizing projects using a streamlined approach.

Technical Knowledge:

• Knowledge of IT Platforms and Infrastructure
• Project management 
• knowledge of system, network and service management
• knowledge in information security design, policies, and implementation
• System Design/Architecture/Integration
• Database Design
• Business Analysis