Guest Relations Officer

Overview of the role:

To support the company in achieving the monthly and annual objectives through customer service support. This role is responsible in making sure that all customers are provided with the highest standard of customer service might it be from email, phone or walk in. 

The role acts as the focal point to continuously promote the improvement of Customer Service in Honda. A close liaison is maintained between all departments and all personnel are involved in the process to create a “Quality Service Culture”.   The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.

What you will do:

• Accurately logging all walk in and phone enquiries on system.
• Efficient handling of customer enquiries for both phone, email and walk in.
• Provide accurate information about BYD products and service.
• Assist in coordinating showroom requirements.
• Ensure that work station as well as the showroom and its complete facilities are tidy and in working order.
• Ensuring that all customers are met and greeted properly when visiting the showroom.
• Submitting required reports such as walk in logs, demo logs, test drive logs etc.
• Ensure quality of job to avoid errors/rework and take actions on customer concerns to improve customer satisfaction
• Comply with company rules, guidelines, SOPs and report all incident to the supervisor
• Undertake safety awareness trainings as provided by the company
• Follow emergency & evacuation procedure of the company