Guest History Coordinator

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

We are seeking an organized and efficient Guest History Coordinator to join our team in Jeddah, Saudi Arabia. In this role, you will be responsible for managing and maintaining our guest history database, ensuring accurate and up-to-date records of guest preferences and experiences.

• Maintain and update the guest history database with accurate and relevant information
• Analyze guest data to identify trends and preferences
• Collaborate with various departments to gather and consolidate guest information
• Respond to inquiries from staff regarding guest history and preferences
• Ensure compliance with data privacy regulations and company policies
• Generate reports on guest history and preferences for management
• Assist in developing and implementing strategies to enhance guest experiences based on historical data
• Train staff on proper use of the guest history system
• Perform regular audits to maintain data integrity and accuracy

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
• 2-3 years of experience in hospitality or a related field
• Proficiency in data entry, database management, and record keeping
• Strong attention to detail and organizational skills
• Excellent computer skills, including proficiency in Microsoft Office Suite
• Experience with guest management systems
• Outstanding written and verbal communication skills
• Knowledge of the hospitality industry and guest service principles
• Understanding of guest privacy and data protection regulations
• Ability to work efficiently in a fast-paced environment
• Strong problem-solving skills and ability to work independently
• Fluency in English; knowledge of Arabic is a plus

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.