General Manager

Job Summary:
We are seeking an experienced and visionary General Manager to lead a premier luxury five-star hotel in the heart of Makkah. The successful candidate will oversee all hotel operations, ensuring exceptional service, operational excellence, and strong financial performance. A deep understanding of the Hajj and Umrah market is essential for this role, as the hotel serves guests undertaking spiritual journeys.

Key Responsibilities:

• Strategic Leadership: Develop and execute strategic plans to enhance guest experience, operational efficiency, and revenue growth.
• Hajj and Umrah Expertise: Cater to the specific needs of pilgrims, designing services and experiences that align with the expectations of Hajj and Umrah travelers.
• Operational Oversight: Manage all aspects of hotel operations, including front office, housekeeping, F&B, sales, and marketing.
• Guest Experience: Ensure the delivery of personalized and culturally sensitive guest experiences to meet the standards of a luxury brand.
• Team Development: Inspire, mentor, and develop a diverse team, fostering a high-performance culture and ensuring staff retention.
• Stakeholder Engagement: Build and maintain relationships with local authorities, religious organizations, and other stakeholders in the Hajj and Umrah sector.
• Financial Management: Oversee budgets, optimize cost control, and ensure profitability while maintaining service excellence.

Skills and Competencies:

• Strong leadership and communication skills.
• Deep knowledge of the Hajj and Umrah market, with an understanding of religious tourism dynamics.
• Exceptional guest service orientation, with the ability to cater to culturally diverse clientele.
• Fluency in English is essential; Arabic proficiency is a significant advantage.
• Strong business acumen with experience in financial planning and analysis.
• Ability to build and maintain relationships with stakeholders and the local community.

Education and Experience Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field. A master’s degree is an advantage.
• Minimum 10 years of leadership experience in luxury hospitality, with at least 5 years as a General Manager or in a similar senior role.
• Proven track record of managing large-scale properties, preferably in the Middle East.
• Experience working with international luxury brands.
• Familiarity with cultural and operational nuances of religious tourism markets, especially Makkah or other pilgrimage destinations.

This role offers an exceptional opportunity to lead a landmark property in one of the most revered destinations globally. If you possess the expertise, cultural sensitivity, and leadership skills required, we encourage you to apply.