Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary
The Fulfillment Coordinator is responsible for administrative tasks and daily follow-up to fulfill aftermarket orders in a timely and accurate manner. Coordinate workload daily with the planners and communicate between multiple departments to gather information to ensure that we meet the customer’s expectations. Act as the liaison between the site Operations department and the customer. This position will report to Aftermarket Operations Supervisor.
General and Task Management
▪ Providing pleasant and professional interaction with customers.
▪ Completing customer follow-up communication to ensure AM order schedules have been met.
▪ Continuously collaborate with relevant Operations departments.
▪ Maintain and update open AM sales order.
▪ Provide customers with post-sales follow up if there are delays or any other concerns.
▪ Ensure that all order processes are implemented to agreed standards and support
continuous improvement initiatives.
▪ Perform other duties as necessary in Aftermarket group.
Relationship Management
▪ Communicate customer order delivery schedules.
▪ Develop and maintain good relationship with customers.
▪ Collaborate with other departments to avoid disruption to operations or problems to fulfill customer orders.
▪ Work together with the AM group to achieve predetermined targets.
Self-Management
▪ Adhere to all health, safety, and environment policies and procedures to ensure the safety and well-being of self, colleagues, and visitors.
▪ Proactively contributes to the team.
▪ Self-motivated and able to work under pressure.
Skills and Attributes:
▪ Good English verbal and written communication skills
▪ Experience with SAP Hana ERP
▪ Advanced skills in Microsoft Office apps
▪ Strong planning and organization skills. Must be well organized and detailed oriented
▪ Excellent customer relationship building skills with strong interpersonal skills and ability to interact effectively in a team environment.
▪ Problem-solving and result-oriented approach.
▪ Ability to adapt to a dynamic and challenging work environment.
Qualifications and Experience Levels:
▪ BS or BA degree in relevant field and / or 0-2 years relevant experience.
▪ Minimum 2 years of professional experience in materials planning/supply chain and/or project business, ideally in a manufacturing environment.
Req ID : R-11378
Job Family Group : Logistics
Job Family : LO Coordinator
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
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