Front Desk Executive

Key Accountabilities:

Front Desk Management:

• Greet visitors and clients warmly and professionally.
• Ensure the reception area is presentable, organized, and stocked with necessary materials (e.g., brochures, forms).

Call Handling:

• Answer and direct incoming phone calls promptly and courteously.
• Take accurate messages and ensure timely delivery to the appropriate individuals.

Visitor Coordination:

• Maintain a visitor log and issue visitor passes.
• Inform relevant personnel of guest arrivals.

Administrative Support:

• Schedule and coordinate meetings, appointments, and conference room bookings.
• Handle incoming and outgoing mail and courier services.
• Assist with maintaining office supplies, events management and stationery inventory.

Document Handling:

• Maintain records, files, and other documentation as required.
• Support in the preparation and formatting of documents for meetings or presentations.

Compliance and Security:

• Adhere to security procedures, including managing visitor access.
• Ensure compliance with company policies in daily operations.

Customer Service:

• Act as a liaison between external parties and internal teams, ensuring smooth communication and service delivery.
• Address inquiries and escalate unresolved issues to the appropriate department.

Document Handling:

• Maintain records, files, and other documentation as required.
• Support in the preparation and formatting of documents for meetings or presentations.

Compliance and Security:

• Adhere to security procedures, including managing visitor access.
• Ensure compliance with company policies in daily operations.

Office Maintenance Coordination:

• Coordinate with maintenance staff to ensure the reception and office areas are clean and well-maintained.
• Report any maintenance or technical issues promptly to the facilities team.

Event Coordination Assistance:

• Assist with organizing company events, meetings, and conferences by coordinating logistics, sending invitations, and preparing materials.

Inventory Management:

• Monitor stock levels for office supplies, ensuring timely reordering to avoid shortages.
• Maintain an organized storage system for stationery and materials.

Emergency Response Coordination:

• Act as a point of contact during emergencies, coordinating with security and safety teams.
• Keep a record of emergency procedures and contact lists for quick access.

Skills:

• Proficient in both English and Arabic with excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Professional demeanour and appearance.

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!