Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. Floor managers supervise the different activities inside the outlet & supervise different areas (Guest and kitchen area) and work on customer satisfaction through the quality of products & services provided to the guests. Increase table turnover to maximize outlet profitability. Guarantee that all sales strategies and company S.O.P are applicable on the floor Improve sales, and meet customer demand.
What You'll Do
Assist in scheduling reservations or special events.
Ensure that all aspects are communicated to the culinary team and to all employees.
Manage floor staff workforce, ensuring that guest area is smoothly covered as per shift & work schedule.
Assist Host staff with greeting and guest orientation during peak times of operation.
Organize all documentation for shift work daily including pre-shift reports, daily training topics, and shift floor plan, and update the staff with all new rules and circulars.
Ensure all staff are meeting all established standards of service.
Monitor and test service skills of staff, retrain and reinforce all standards on food and quality of service details.
Record all guest comments, complaints, or feedback in order to finalize the weakness point of service and work to avoid it in the future
Monitor and maintain cleanliness of dining area & work areas.
Plan and conduct morning briefings with all staff outlets on a daily basis to ensure staff is correctly communicated and updated with all new policies and between departments.
Control product wastage used in the kitchen area as well as in the guest area.
Report any issues or grievances to the outlet manager.
What Are We Looking For?
Minimum 5 years experience in a similar position
Ability to be integrated into the new work environment.
Good knowledge of the market.
Knowledge and skills in F&B Retail.
Presentable, High interpersonal skills, and communication skills
Hard worker, teamwork player, flexible work under pressure.
Highly Self-motivated with the ability to motivate others as well.
