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Field Support Engineer
Location 3rd Floor, Olaya Tower A, Riyadh, AL RIYADH, 11321, Saudi Arabia Category Customer Experience Job Id req472997 JOB DESCRIPTION *
The Future Is What We Make It.
When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.
By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Make the Best You.
Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.
Join us and Make an Impact.
Purpose of the job:As a Field Support Engineer, you will act as a main point of contact for Cockpit & Cabin Service Offering customers. You will be responsible for delivering excellence in customer satisfaction, responding to customer request related to product maintenance in respect to Honeywell policies and applicable laws.
In this role you will provide technical support to customers with SATCOM products and services including aircraft interface / interaction, sub-system, system and platform applications
Main responsibilities:
Represent the Flight Services organization as the prime technical contact on system interaction and operational issues
Respond via phone or email to analyze technical issues and determine / execute corrective action plan to resolve customer and OEM SATCOM issues
Manage established internal and external (customer) network nonfictions
Engage Tier III support as required and manage case until indented issue is resolved
Develop Required Knowledge Management collateral to facilitate knowledge re-use and process improvement
Provide support and customer training for an array of mobile apps in the areas of Cabin Services, Flight Support and Maintenance
Create and maintain training and support documentation for all supported mobile apps
Qualifications:
Bachelor’s degree, preferably in engineering or computer science
Previous experience in a customer service role;
Strong analytical and problem solving skills;
Excellent time management and organization skills;
Demonstrates a high drive and is focused on creating results;
PC literate with a good working knowledge of Microsoft Office packages;
Solid written and oral communication skills, fluency in English;
Experience in the Aerospace industry is an asset;
Experience using SalesForce.com and SAP is an asset.
We Offer:
The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
Group medical insurance plan life.
Paid annual leave and time off work.
A culture that fosters inclusion, diversity and innovation.
Market specific training and on-going personal development.
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Additional Information
JOB ID: req472997
Category: Customer Experience
Location: 3rd Floor, Olaya Tower A,Riyadh,AL RIYADH,11321,Saudi Arabia Nonexempt
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