The Future Is What We Make It.
When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.
By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Make the Best You.
Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.
Join us and Make an Impact.
Responsibility:
Take ownership and be responsible to deliver and achieve both service & financial metrics.
Reach objectives in terms of contract performance, billable hours, productivity, and process compliance.
Ensure the team’s delivery of agreed services on time, within scope, and within budget.
Lead team of direct reports in a common direction. Organizing and leading frequent meetings with the direct reports focusing on performance metrics, customer satisfaction and process compliance.
Maintains customer’s satisfaction at acceptable levels and resolves customer satisfaction issues.
Reviews VOC feedback and takes appropriate proactive actions.
Enhance customer satisfaction and comfort by identifying customer implicit requirements, individually and with his/her assigned team.
Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels.
Actively supports the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility.
Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations.
Participate in estimate review process prior to jobs or contracts being achievable from a technical perspective. Participate in risk review (per Honeywell policy).
Ensures service contracts, additional works and small service projects are resourced properly.
Manage the performance management process, reviews, and providing coaching, training, career planning, development, salary administration and reward and recognition for service team personnel.
Build effect teams committed to organizational goals, foster collaboration among team members and between teams.
Actively discourage silo mentalities and attitudes.
Be the change management leader for team and aggressively implement agreed to initiatives.
Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement.
Where applicable, ensure fire and security industry codes and standards are upheld.
Ensure local statutory requirements are upheld.
Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service hand held tool and all work orders and dispatching is delivered through the Service Management System and GCCC.
Assist / participate in company Service growth initiatives / projects.
Seek business opportunities through promoting Honeywell solutions and third-party systems.
Empower the new software transformation solutions/offerings “ connected services portfolio, cyber security,…etc “.
YOU MUST HAVE
Bachelor's degree in Electrical/Electronic Engineering with 8- 10 years of experience.
Knowledge and skills
6 plus years of related support services experience in Honeywell or a related industry. Experienced and having profile of Security Systems (Access controls, CCTV, DVR/DVM solutions), FAS, Lighting, Connected Service, Cloud Base solutions) additionally having fair knowledge of Building Management system.
6 plus years supervisory knowledge with demonstrated ability to lead a team.
Thorough knowledge of service field operations and financial processes.
Expertise in communicating, negotiation and implementing process.
Financial Skills - The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved.
Operational Analysis – The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships.
Decision Making - The ability to make considered and effective decisions and take clear action to address issues.
Execution - The ability to mobilize resources, develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments.
Risk Management - The ability to understand the implications and assess the appropriate degree of acceptable risk and take actions to minimize risk.
Customer Relationship Management - The ability to build and maintain effective relationships with customers based on trust and mutual understanding.
Change Leader - The ability to embrace change and guide the team through periods of change in a positive and proactive way.
Delegation - The ability to achieve results through the transfer of decision-making authority and task accountability to appropriate direct reports setting clear time scales and deliverables and providing ongoing appropriate support and feedback.
Coaching and Developing Others - The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies.
Influencing/Persuasion - The ability to gain other people’s buy in to a course of action by communicating ideas with conviction, selling the benefits of the proposal and using compelling logic.
Communication - The ability to engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees.
Drive for Results - The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking.
We Offer:
The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.