Executive Manager - Account Enrolment
Job Description
Case Management
Align targets with Sales management team to ensure delivery fulfillment as per BUPA service and quality standards. Manage all cases received from RM's with high quality and ensure proper resolution within the KPI's. Liaise with required functional teams to resolve cases escalated by RM's. Daily track/record all pending and closed cases and monitor resolution time. Establish effective control & quality assurance in all interface data processes Collect feedback from the sales team to recommend process improvements
Complaint management
Review and resolve complaints that have been escalated by RM's Log the complaints and share them with the Quality team. Discuss Requests / Transactions rejections with Sales and/or Provider Relations to align customer/provider practices with BUPA policies
Process Enhancements & Data Analysis
Recommend process improvements with Sales for system enhancements and company performance initiatives to help develop the most efficient processes. Improve enrolment experience by participating in focus groups to identify ways to improve the process Conduct data analysis and use the results to improve processes and KPI’s. Assist in Dashboard creation for all Enrolment activities and share them internally for department updates
Skills
potential to improve and enhance efficiency Analytical skills and planning capabilities Communication skills Deep understanding of CCHI & regulations Knowledge in the insurance and medical terminology is a major advantage. Multi-Cultural Service mindset
Job Location Jeddah , Saudi Arabia Job Role Management Residence Location Jeddah , Saudi Arabia
