Executive Housekeeping Manager

About Us

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal. 

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests. 

We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs so if you’re passionate, focused and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

The day-to-day activities for an Executive Housekeeping Manager at an international luxury hotel:

Housekeeping Operations Management

• Supervision: Lead and manage a team of housekeeping staff, including room attendants, laundry personnel, and supervisors.
• Scheduling: Develop and manage cleaning schedules to ensure efficient coverage and timely room turnovers.
• Quality Control: Conduct regular inspections to ensure compliance with cleanliness and maintenance standards.

Inventory Management

• Linen and Supplies: Oversee the procurement and management of linens, cleaning supplies, and amenities.
• Stock Control: Implement effective stock control measures to minimize waste and control costs.

Training and Development

• Staff Training: Provide ongoing training for housekeeping staff on cleaning techniques, safety protocols, and customer service.
• Performance Evaluation: Conduct regular performance evaluations and provide feedback for staff development.

Budget Management

• Budget Planning: Develop and manage the housekeeping department budget, considering labor, supplies, and equipment.
• Cost Control: Implement cost control measures to optimize departmental spending.

Collaboration with Other Departments

• Communication with Front Office: Collaborate with the front office to ensure seamless coordination between housekeeping and guest services.
• Event Coordination: Work with event planners to coordinate housekeeping services for special events.

Guest Satisfaction

• Complaint Resolution: Address guest complaints related to cleanliness promptly and effectively.
• Guest Requests: Ensure timely fulfillment of guest requests for additional services or amenities.

Maintenance Coordination

• Room Inspections: Coordinate with maintenance teams to ensure that rooms are in optimal condition.
• Repairs: Oversee and schedule repairs and maintenance activities in collaboration with the engineering department.

Technology Integration

• Housekeeping Software: Implement and utilize housekeeping management software for efficient task assignment and tracking.
• Technology Training: Ensure staff is proficient in using technology for housekeeping operations.

Regulatory Compliance

• Health and Safety: Ensure compliance with health and safety regulations and guidelines in housekeeping operations.
• Licensing: Maintain all necessary licenses and certifications for the housekeeping department.

This role is crucial for maintaining the high standards of luxury and comfort that guests expect from an international luxury hotel. Is there a specific aspect of this role you're particularly interested in?

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration 

• Two to Three years’ prior tenure in a similar role

• International luxury hotel chain background

• GCC exposure

• English Fluency is required 

• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.