Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

What You Will Do

Order Fulfillment & Delivery

  • Ensures the pick-and-pack process is conducted accurately to prepare and dispatch orders for delivery.
  • Monitors delivery status to confirm timely and successful delivery of parcels to customers.
  • Coordinates with couriers to troubleshoot and resolve any issues with parcel delivery, ensuring customer expectations are met.
  • Updates and maintains records of deliveries to support operational efficiency and customer satisfaction.

Customer Service Liaison

  • Works closely with customer service to address inquiries related to order status, delivery issues, and product information.
  • Provides customers with timely updates regarding order and delivery status to enhance transparency and trust.
  • Handles customer complaints professionally, using set service standards to resolve issues within scope of control.

Returns & Refund Management

  • Manages the return and refund process in accordance with company policies, ensuring accuracy and efficiency.
  • Processes refunds promptly, maintains clear records, and monitors patterns to support inventory management and customer service standards.

Website Maintenance

  • Regularly updates product listings, descriptions, and prices on the website to reflect current inventory and pricing accurately.
  • Ensures website functionality and aesthetics are maintained, troubleshooting and escalating issues as needed to ensure a positive user experience.
  • Coordinates with marketing to support website promotions and seasonal campaigns through accurate and attractive online presentation.


المهارات

Required Skills to Be Successful

  • Familiarity with e-commerce platforms, logistics, and order fulfillment processes.
  • Strong organizational, communication, and problem-solving skills to manage multiple aspects of the e-commerce process.
  • Customer service oriented with a proactive approach to handling inquiries, issues, and opportunities for improved customer satisfaction.
  • Basic computer and digital skills, with an eye for detail in managing website content and customer records.
  • Ability to collaborate effectively with customer service and logistics teams to meet business objectives.
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What Equips You for the Role

  • Education: Bachelor’s Degree in Business, E-Commerce, or a related field (preferred but not essential).
  • Minimum Experience and Knowledge: 1-3 years of experience in e-commerce, customer service, or logistics.


التقديم على موقع الشركة أرسل إلى صديق إتمام الإستبيان
Al Futtaim Group logo
متابعة الغاء المتابعه

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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إدارة