Job Location: Riyadh/Jeddah
Purpose & Overall Relevance for the Organization:
To ensure the delivery of sustainable and profitable retail growth in KSA by meeting or exceeding agreed net sales and profitability targets. While coaching, managing and inspiring field teams to meet commercial goals.
Key Responsibilities:
• Inspirationally lead retail stores to a world class position by focusing on the 5 P’s: People, Product, Premises, Processes and Profit.
• Ensure a leading shopping experience and continuously maximise sales and profitability from the store portfolio, in conjunction with key stakeholders.
• Manage and control operational expenses (OPEX) in line with the retail budget.
• Make recommendations to the Snr. Manager Retail Operations on commercial opportunities at Market level, setting up best practice and benchmarking for success.
• Effectively complete store visits to develop and follow up on practical and achievable action plans.
• To lead the recruitment, on boarding, training and development efforts in his/her stores, actively managing the succession planning process and ensuring all HR policies and procedures are adhered to.
• Supporting the Snr Manager Retail Operations with peer group to deliver a world class retail business and maximise brand equity.
• Continuous improvement through developing and executing local retail relevant and specific processes in close cooperation with the support functions.
• Create and drive a high performance culture across the Market by setting clear expectations and targets analysing stores’ performance, holding Store Managers accountable and giving appropriate and prompt feedback.
• Adhere to Global standards for all retail marketing, visual merchandising, SHINE and other store related activities, and monitor/evaluate established processes to guarantee stores’ full compliance.
• To work closely with HR, VM, Retail Marketing and B&M to ensure optimal service to the stores enabling store managers to operate smoothly and efficiently.
• Implementing, driving and ensuring compliance with agreed Global Retail CoE processes and standards for field and RBO operations, while taking Market requirements into account.
• Measure and monitor progress and performance across the various KPI’s and reporting thereof to Senior Manager Retail operations and relevant support functions.
Key Relationships:
• Customers
• Senior Manager Retail Operations
• KSA Retail team including: - Buying and Merchandising, Retail Operations, Real Estate, Sales Academy and Store Development • Finance Team • Retail HR Manager • Brand team Knowledge, Skills and Abilities:
• Strong leadership skills, with a minimum of 4 years’ experience of leading multi store retail teams.
• Excellent communication skills including impactful presentation skills, influencing and negotiating and change management. • Advanced numeracy and literacy, with good IT skills (Word, Outlook, Excel, PowerPoint) and use of Retail systems.
• Geographical mobility within KSA.
• Fluency in English. Local language advantage. Requisite Education and Experience/Minimum Qualifications:
• University degree in business (ideally with marketing and sales focus) or equivalent relevant experience.
• Minimum of 5 years’ experience in the retail and trade marketing Industry, ideally in apparel/fashion/shoes or FMCG, with an operational background.