Director - Support District Services (RES302)

Qiddiya Investment Company is seeking a dynamic and experienced Director - Support District Services to join our team. In this role, you will be responsible for overseeing the planning, implementation, and management of support services across our residential districts. You will work closely with various departments to ensure efficient service delivery and the enhancement of the overall resident experience.

• Develop and execute a strategic plan for support district services, ensuring alignment with the overall business objectives of Qiddiya.
• Manage the delivery of high-quality support services, including maintenance, customer service, and community engagement initiatives.
• Oversee the operations and performance of support services, ensuring compliance with company policies and procedures.
• Collaborate with cross-functional teams to identify and implement improvements in service delivery and operational efficiency.
• Lead, coach, and mentor a team of service professionals, fostering a culture of excellence and continuous improvement.
• Establish and monitor key performance indicators (KPIs) to evaluate service levels and identify areas for enhancement.
• Develop and manage the budget for support district services, ensuring cost-effective operations and resource allocation.
• Respond to resident inquiries and resolve issues, promoting a positive living environment for all residents.
• Build strong relationships with vendors and service providers, negotiating contracts and managing service-level agreements.
• Identify potential project risks and develop mitigation strategies. - Conduct regular risk assessments and update risk management plans.
• Stay updated on industry trends and best practices in service delivery, making recommendations for innovative solutions.
• Prepare and present regular project performance reports to senior management and stakeholders. - Utilize project management software and tools to provide insights into project status.