Director Learning & Development

We are looking for a Director of Learning & Development to join the pre-opening of SLS The Red Sea.

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart.  At Ennismore, we are ambitious, and this project is a perfect example of that.  If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you

Learning & Facilitation

 Review the Learning needs analysis for the hotels prior to the budget

Review with the hotel(s) the implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan

Follow-up on all training activities within the hotels

Ensure with all Ennismore Training the properties and 100% compliant

Ensure coordination and delivery of training programs of all internal provide

Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked

Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders

Support the Quality and Learning Manager in the development of Departmental Trainers as required

See where synergies can be made with regards to training programmes

Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel

Manage the Ennismore PeopleHub Learning Portal and ensure colleague completion of all required training

Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid

Review how cross training is used in the hotel(s) and see if there can be a way to do multi-property training

Able to facilitate training to all levels in the hotel(s)

Act as a champion of the creation of a learning culture

Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Ennismore PeopleHub to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making.

Talent Development & Performance Management

• Assists with the bi-annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams
• Ensure Departments have adequate Departmental trainers, and these are well utilised
• For all supervisory positions have a transparent development programme in place in conjunction with the People & Culture leader.
• Development of indirect reports to give them ongoing feedback and development.

People & Culture

Employee Engagement and Communications

• Strive to increase employees engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the company’s success.  This will include working on the Employee Engagement Survey (EES) and People & Culture Audit.  Ensure the EES Champions for the hotel/departmental action plans in order to increase employees engagement and improve EES scores year on year.
• Represent the organization as an exemplary ambassador the Ennismore Culture.

Finance

• Plan the activities and understands how the contribution of the role will impact the performance of the hotel(s). 
• Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
• Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.

• Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred
• Minimum 7 years of total experience ideally with strong operations background
• At least 4 years of experience in in a leadership role
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Strong working knowledge of Digital tools
• Strong leadership, interpersonal and training skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A motivator & self-starter
• Well-presented and professionally groomed at all times

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.