الوصف الوظيفي
The Director - Customer Products and Martech will lead the development, delivery, and management of customer-facing digital products and marketing technology (martech) solutions.
The ideal candidate will be a strategic technology leader with extensive experience in large, complex organisations, particularly in industries such as Real Estate & Property development, mega events, tourism, hospitality, entertainment, or airlines.
Client Details
Our client is one of the renowned Saudi Vision 2030 mega projects in the Real Estate and Property sector.
This role will be based in Riyadh.
Description
The Director - Customer Products and Martech will be responsible for:
Leadership and Strategy: Lead the strategy, development, and execution of
customer-facing products (websites, mobile platforms, etc.) and Martech
solutions, ensuring alignment with the organisation's business objectives.Cross-functional Collaboration: Serve as a business partner to Marketing and
Commercial teams, understanding their challenges and goals, and translating
them into effective technology solutions.Martech and Customer Products Delivery: Oversee the implementation and
ongoing optimisation of critical Martech solutions, including CRM, CMS (e.g.,
Sitecore, Adobe), CDP, event management platforms, Google Ads, and Sprinklr
tools.Vendor and Stakeholder Management: Manage key technology vendors and
service providers, ensuring effective collaboration and timely delivery of
solutions. Build strong relationships with internal stakeholders across
Technology, Marketing, and Commercial departments.Technology Innovation: Evaluate emerging technologies and provide innovative
solutions to meet business needs, ensuring that technology solutions drive
commercial growth, enhance customer experiences, and improve operational
efficiency.Customer Experience Focus: Ensure all customer-facing products are designed
with the end user in mind, providing seamless, intuitive, and personalised
experiences across digital platforms.Technology Integration: Lead the integration of various technology platforms,
ensuring data consistency, seamless communication, and streamlined
processes between Martech tools, digital products, and back-end systems.Team Leadership: Manage and mentor a team of technology and product
professionals, ensuring they are equipped with the necessary skills and
resources to succeed.Performance and Analytics: Define and track key performance metrics for
customer-facing products and Martech solutions, using data-driven insights to
inform decisions and continuous improvements.Change Management: Lead the change management efforts related to the
adoption of new technologies or processes, ensuring smooth transitions and
buy-in from key stakeholders.Risk Management: Proactively manage risks related to technology solutions,
ensuring that data privacy, security, and compliance are prioritised in all
initiatives.
Profile
The Director - Customer Products and Martech will be/have:
A Bachelor's degree in Computer Science, Engineering, Information Technology,
Business, or a related field. A Master's degree or relevant certifications (e.g.,
PMP, Agile, CPM) is a plus.14 years+ of experience in technology leadership roles, with a strong focus on
delivering customer products, Martech, and digital transformation.Experience within large, complex organisations; ideally within mega projects,
mega events, tourism, hospitality, entertainment, Real Estate and Property, or airlines industries.Martech Expertise: Extensive experience with customer-facing technologies and
platforms, including CRM (e.g., Salesforce), CMS (e.g., Sitecore, Adobe), CDPs,
event management solutions, Sprinklr and Google Ads.Proven ability to develop
