الوصف الوظيفي
Location: Riyadh, KSA.Years of Experience: 5-7+ years of relevant experience.Project Duration: 1 year.Language Requirements: Fluency in English and Arabic (written and spoken).Nationality: Saudi Nationals.We are seeking a skilled and innovative Digital Transformation Expert to lead and support digital transformation initiatives over a one-year engagement. The ideal candidate will bring extensive experience in aligning digital strategies with business objectives, implementing IT governance and ITSM processes, and delivering measurable results in technology-driven projects.Key ResponsibilitiesDigital Transformation Initiatives:Design, implement, and oversee digital transformation strategies that align with the organization's business goals and objectives.Evaluate current digital capabilities and identify opportunities for transformation and innovation.IT Governance and ITSM Processes:Establish and implement IT governance frameworks to ensure alignment with strategic goals.Oversee ITSM processes, including ITIL implementation and the use of ITSM tools to improve service management.Policy Development and Compliance:Develop, implement, and monitor IT policies and procedures to ensure compliance with industry standards and regulations.Provide guidance on policy updates and process improvements.Project Management:Manage digital transformation projects using PMP or PRINCE2 methodologies.Coordinate cross-functional teams to deliver projects on time, within scope, and within budget.Business Continuity and Disaster Recovery:Develop and maintain IT Business Continuity and Disaster Recovery plans.Ensure robust systems and processes are in place to mitigate risks and ensure operational resilience.Information Security and Risk Management:Assess and mitigate risks related to information security and ensure alignment with best practices and standards.Collaborate with stakeholders to design and implement effective security measures.Service Reporting and Performance Management:Develop KPIs and service performance metrics to monitor and evaluate IT services.Manage SLA and OLA agreements, ensuring alignment with service delivery goals.Budget Management:Manage IT budgets, including CAPEX and OPEX, to optimize resources and achieve cost-efficiency.Provide regular budget reports and recommendations for financial planning.Key Qualifications and SkillsExperience:5-7+ years of experience in digital transformation, innovation, management consulting, or related fields.Hands-on experience in implementing digital transformation initiatives and ITSM processes.Proven track record of developing and executing IT governance frameworks, policies, and strategies.Technical Expertise:Strong knowledge of ITSM tools, ITIL implementation, and best practices in service management.Experience in IT business continuity, disaster recovery planning, and risk management.Familiarity with service reporting, KPI development, and SLA/OLA management.Certifications:PMP or PRINCE2 certified (or equivalent project management certifications).ITIL certification is highly desirable.Skills:Strong analytical, problem-solving, and decision-making skills.Excellent communication, collaboration, and stakeholder engagement abilities.Budget management experience, including CAPEX and OPEX planning.Note: This is a one-year engagement role with the possibility of extension based on project needs and performance.
