DIGITAL TRANSFORMATION CONSULTANT

Job Description:

We are seeking a skilled and innovative Digital Transformation Analyst to lead and support digital transformation initiatives over a one-year engagement. The ideal candidate will bring extensive experience in aligning digital strategies with business objectives, implementing IT governance and ITSM processes, and delivering measurable results in technology-driven projects.

Key Responsibilities

Digital Transformation Initiatives:

• Design, implement, and oversee digital transformation strategies that align with the organization's business goals and objectives.
• Evaluate current digital capabilities and identify opportunities for transformation and innovation.

IT Governance and ITSM Processes:

• Establish and implement IT governance frameworks to ensure alignment with strategic goals.
• Oversee ITSM processes, including ITIL implementation and the use of ITSM tools to improve service management.

Policy Development and Compliance:

• Develop, implement, and monitor IT policies and procedures to ensure compliance with industry standards and regulations.
• Provide guidance on policy updates and process improvements.

Project Management:

• Manage digital transformation projects using PMP or PRINCE2 methodologies.
• Coordinate cross-functional teams to deliver projects on time, within scope, and within budget.

Business Continuity and Disaster Recovery:

• Develop and maintain IT Business Continuity and Disaster Recovery plans.
• Ensure robust systems and processes are in place to mitigate risks and ensure operational resilience.

Information Security and Risk Management:

• Assess and mitigate risks related to information security and ensure alignment with best practices and standards.
• Collaborate with stakeholders to design and implement effective security measures.

Service Reporting and Performance Management:

• Develop KPIs and service performance metrics to monitor and evaluate IT services.
• Manage SLA and OLA agreements, ensuring alignment with service delivery goals.
• Budget Management:
• Manage IT budgets, including CAPEX and OPEX, to optimize resources and achieve cost-efficiency.
• Provide regular budget reports and recommendations for financial planning.

Key Qualifications and Skills

Experience:

• 3+ years of experience in digital transformation, innovation, management consulting, or related fields.
• Hands-on experience in implementing digital transformation initiatives and ITSM processes.
• Proven track record of developing and executing IT governance frameworks, policies, and strategies.

Technical Expertise:

• Strong knowledge of ITSM tools, ITIL implementation, and best practices in service management.
• Experience in IT business continuity, disaster recovery planning, and risk management.
• Familiarity with service reporting, KPI development, and SLA/OLA management.

Certifications:

• PMP or PRINCE2 certified (or equivalent project management certifications).
• ITIL certification is highly desirable.

Skills:

• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, collaboration, and stakeholder engagement abilities.
• Budget management experience, including CAPEX and OPEX planning.

Vertical

Technology