Destination Coordinator - Riyadh, Saudi Arabia
Job Description
Ensure that all online systems, forms, and procedures are completed as per the relevant RMCs SLA Achieve a minimum of 95% satisfaction rate from all assignees via customer evaluation reports Manage a cases load of between 60-90 active cases depending on experience Make initial contact to any new assignee to their destination within one business day of initiation Inform assignee and queries will be responded to within 4 working hours Explain to the assignee Move One's relationship to their employer or the RMC Confirm the service to be provided, sending needs questionnaires, and asking about critical elements of the relocation Monitor changes in the immigration legislation and reporting on new requirements Follow up with the assignee at the midway point of the service to provide an opportunity Ensure that all services are invoiced within the shortest possible time after the service is completed, and sending an accurate invoice to the client/RMC within 5 working days of service Support the destination consultant with guidance, advice, and training during the service Conduct bi-monthly staff meetings/calls covering scheduling, training updates, and operational reminders with all local destination staff Monitor and control costs related to job performance Interact professionally with other employees, customers and suppliers Interact professionally with other employees, customers and suppliers.
Skills
Strong PC skills, analytical skills, organizational skills, and people management skills English and Arabic Language - Advanced level Knowledge and experience in Destination services Accuracy and punctuality Excellent listing skills Ability to communicate clearly and with confidence (Verbally and in writing) Knowledge of Expat Residential housing/compound and off compound
Job Location Riyadh, Saudi Arabia Job Role Other Years of Experience Min: 2 Residence Location Saudi Arabia
