We seek a CX Operation Specialist to optimize our customer experience operations and processes in the Consumer Services industry. This role is integral to improving customer satisfaction and ensuring operational excellence.
Key Responsibilities
• Analyze customer feedback to identify trends and insights.
• Develop and implement strategies to enhance customer experience.
• Collaborate with teams to streamline processes and improve efficiency.
• Monitor customer service systems and tools to drive improvements.
• Maintain documentation of processes, guidelines, and best practices.
• Conduct staff training on customer experience standards.
• Prepare reports on customer experience metrics and performance.
Requirements and Qualifications
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2+ years of experience in customer service or operations.
• Strong analytical skills and ability to interpret complex data.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent communication, organizational, and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.