Customs Clearance Associate ( KSA National )

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care. 

Role Summary: The primary role of the Customs Clearance Associate is you will manage the customs documentation and compliance processes for international shipments. You will coordinate with customs authorities, carriers, and other parties to ensure timely clearance of goods, minimizing delays and ensuring all necessary paperwork is properly completed. You will also stay updated on customs regulations and trade laws to ensure the business remains compliant with local and international trade rules.

Responsibilities include but not limited to:

• Customs Documentation: Prepare and process all customs documentation, including import/export declarations, commercial invoices, bills of lading, certificates of origin, and other relevant paperwork.
• Compliance: Ensure compliance with all applicable customs laws, regulations, and trade agreements, as well as company policies.
• Customs Clearance Process: Submit customs declarations to customs authorities and ensure timely clearance of goods to avoid delays or fines.
• Liaison with Customs Authorities: Act as the primary point of contact between customs authorities, shipping companies, and the company to resolve any customs issues or discrepancies.
• Tariff Classification & Duties: Calculate and verify customs duties, tariffs, and taxes, ensuring accuracy and minimizing costs.
• Record Keeping: Maintain accurate and up-to-date records of all customs documents and transactions.
• Problem Resolution: Address and resolve any issues or delays related to customs clearance, including working with customs brokers or third-party service providers.
• Consultation & Advice: Provide guidance to internal teams or clients regarding import/export regulations, classification of goods, and documentation requirements.
• Risk Management: Identify potential risks in the customs clearance process, such as non-compliance or delays, and take proactive measures to mitigate these risks.