Main Purpose: We are seeking a highly motivated and experienced Customer Success Representative/Account Manager to join our customer success team. The candidate will be responsible for managing and developing relationships with a portfolio of clients, ensuring that they receive the highest level of service and support across all areas of the organization. The ideal candidate will have 2 to 4 years of experience in Account Management or a related field, as well as strong communication, negotiation, and problem-solving skills.
Responsibilities:
Managing client portfolios.
Sustain business growth and profitability by maximizing value.
Analyzing customer data to improve customer experience.
Hold product demonstrations for customers.
Improving onboarding processes.
Evaluating and improving tutorials and other communication infrastructure.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Requirements
Highly organized and able to multitask.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Negotiation skills
Bachelor’s degree is a must.
2-4years of previous experience in the same position.
Fluent in English
Problem-solving attitude.
Excellent communication skills.
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customer-oriented mindset
BenefitsAbout WalaPlus: WalaPlus, the leading provider of innovative employee well-being solutions in the Middle East, is on a mission to empower organizations and individuals to realize the full potential of their workforce. Since 2015, we have been at the forefront of revolutionizing the way employee and customer loyalty is fostered through our growing portfolio of incentive products. In Saudi Arabia, we have made a significant impact, serving over 500 clients across all industries, including multinational corporations, government ministries, and SMEs. With more than 7,000 merchant partnerships and support for over 1 million users, we have become the go-to partner for organizations seeking to enhance loyalty and happiness. Expanding our reach, WalaPlus has recently entered the United Arab Emirates and Egyptian markets, aiming to provide innovative employee wellness solutions and foster loyalty and happiness among organizations in these exciting regions. Our goal is to help organizations realize the full potential of their workforce and enhance customer satisfaction. As pioneers in the industry, we have launched a range of innovative incentive products, including WalaOffer, employees’ exclusive discounts and offers; WalaOne, a comprehensive digital marketplace; WalaBravo, a recognition platform; WalaPioneer, an employee satisfaction surveying app; WalaActive, an employee wellness solution; WalaElite, an executive incentive program, with many more in the pipeline. These solutions have set new benchmarks for loyalty programs, equipping organizations with the tools to effectively engage, motivate, and retain employees at all levels, as well as delight customers. Join us on this journey as we empower your organization to reach new heights of success as we expand into the Gulf and beyond. Together, we will shape a future where loyalty and happiness thrive.
