Establish relationships with your customers through regular meetings to understand the complexities of their environment
You will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.
Manage the interactions between customers and the company
Act as a sales guide for customer-facing employees
Guide the new and existing customers through the sales funnel
Foster customer retention by ensuring a smooth customer journey
Train the company employees on how to provide the best customer assistance
Manage, train and mentor the customer support team.
Collect and analyze data to improve customer service health and quality
RequirementsMUST to Have:
• 5 to 6 Experience working in customer success role within an enterprise technology company; preferred experience in security technologies
• Highly beneficial to have a fundamental understanding of networking and network/cyber security.
• Demonstrate technical knowledge specific to information security software; pre sale experience is a plus.
• Understanding of customer success and all aspects of the customer lifecycle.
• Outstanding negotiation skills with the ability to make trade-off decisions and counter objections.
• Ability to remain calm in stressful customer situations and apply good decision-making to achieve a positive outcome.
• Strong and wide Knowledge with CSM and Software solutions.
