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Customer Success Manager
Riyadh Customer Success – Customer Success / Full-Time / On-site Rewaa is on a mission to revolutionise retail! Our cutting-edge SaaS platform empowers retailers to move and grow faster. We provide innovative solutions for point-of-sale, inventory management, omnichannel integrations, tax and accounting, and reporting, all delivered on a single screen with our lightning-fast, robust hardware. With over 10,000+ customers and an ambitious trajectory toward global expansion, there's never been a better time to join Rewaa!
The Customer Success Manager at Rewaa plays a vital role in ensuring our customers' success by acting as the primary point of contact post-sales. This individual will focus on understanding customer needs, driving product adoption, and resolving any issues they may face. Reporting directly to the Senior Manager of Customer Success, the specialist must be driven by a passion for customer satisfaction, building relationships, and helping customers achieve their business goals. + Serve as the main point of contact for customers, ensuring seamless onboarding and ongoing support.
+ Build and maintain strong customer relationships to understand their business needs and challenges.
+ Build customer loyalty and reduce churn (increasing retention).
+ Drive product adoption and provide guidance to customers on best practices.
+ Proactively monitor customer health and ensure customers are fully utilizing Rewaa’s platform to meet their business objectives.
+ Collaborate with Sales, Onboarding, Support, and Product teams to provide a seamless customer experience.
+ Address escalated customer concerns promptly and professionally.
+ Participate in customer success reviews and provide feedback to improve product functionality.
+ Ensure customers achieve fast time-to-value.
+ Identify upselling and cross-selling opportunities within existing accounts to drive additional value for customers and revenue growth for the company.
+ Document and communicate customer feedback to improve our products and processes.
Candidate Qualifications & Why You’re a Great Fit for the Role:
+ Bachelor’s degree or equivalent work experience.
+ 1+ years’ experience in a customer-facing role, preferably in Software as a Service (SaaS).
+ Excellent communication and interpersonal skills.
+ Strong problem-solving and troubleshooting skills.
+ Ability to manage multiple accounts and tasks in a fast-paced environment.
+ Ability to prioritize and respond to customer needs effectively.
+ Proficiency in CRM systems like Zoho, HubSpot, or Salesforce.
+ Bi-Lingual in English and Arabic preferred.
Compensation and Benefits:
+ Work with an awesome growing global team, in a fast-growing startup with the opportunity to develop.
+ Competitive Salary.
+ Stock Options.
+ 21 working days annual vacation.
