https://bayt.page.link/v1TUmrkCw1dqRip19
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

Job Purpose: In this Role You'll be the voice of the customer inside The Company, building strong, long-lasting relationships. You will collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. Your core responsibilities will be:
● Onboarding & Implementation: Ensure smooth onboarding and training for new customers to set them up for success with our platform.
● Support: Provide exceptional ongoing support, ensuring all customer inquiries and issues are handled efficiently and effectively.
● Adoption & Churn Management: Monitor and analyze customer usage patterns, identifying and addressing churn red flags, and driving product adoption to maximize customer success.
● Renewals: Proactively manage customer renewals by engaging with customers early, identifying their ongoing needs, and ensuring they continue to find value in our solutions.


Job Description:
● Own the overall relationship with assigned clients, including onboarding, implementation, support, training, increasing adoption, managing renewals, and ensuring high levels of customer satisfaction.
● Establish a trusted and strategic advisor relationship to help drive
continued value from our products and services.
● Maintain and develop customer success strategies and best practices with the help of the creative team, including customer support content.
● Collaborate with internal teams to understand customer needs, improve product experience, and contribute to long-term retention and growth.
● Maintain key customer success metrics and data as directed, ensuring full visibility into customer health and potential risks.

 

About the company: Saudi start-up company making e-signatures easy and secure. They help companies save time and build trust online by streamlining agreement signing for everyone involved with the integration with Nafath for more security and authentication.

المرشح المفضل

الشهادة
بكالوريوس/ دبلوم عالي
المستوى المهني
متوسط الخبرة
لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد
تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.