Customer Solutions Lead

OVERVIEW

Position

Customer Solutions Lead

Job Code

Lead

Reports to

Customer Solutions Manager

Direct Reports

-

Division/Section

Port/Sea Mobility

Department

Port Corporate

Sector

Oxagon

Role Purpose

The primary purpose of the Customer Solutions Lead is to ensure exceptional customer excellence in the transport services at the Port of NEOM. This role requires a dynamic leader who can effectively engage with stakeholders, including logistics third parties, and drive the safety performance culture and current processes to optimize operations.

KEYACCOUNTABILITIES&ACTIVITIES

Role & Responsibilities

• Build and maintain strong relationships with internal stakeholders, including operations, IT, finance, and senior management, to ensure alignment of objectives and priorities for port operations.
• Liaise with external stakeholders such as port authorities, government agencies, technology vendors, and industry associations to stay abreast of industry trends and developments.
• Act as a subject matter expert on supply chain, heavy lift and external transport management matters, providing guidance and support to internal and external stakeholders as needed.
• Oversee and track the progress of the integration of various projects around Neom to ensure safe discharge/loading of project cargo at the Port of Neom
• Advise on the on improvements within the port to all stakeholders through post mortems and customer engagement.
• Identify and evaluate innovative solutions to enhance port operations and streamline processes, in collaboration with the Heavy Lift and Traffic Manager.
• Ensure compliance with industry standards, regulations, and security protocols in all operations.
• Act as a liaison for the Port of Neom with BCO’s, transport providers and other key stakeholders within the Neom sectors and/or external suppliers.
• Align all departments on future cargo handling and provide guidance to the relevant

departments.

Disclaimer: This job description is not an exhaustive list of accountabilities and activities. The job holder may be required to perform additional job-related tasks and duties as assigned.

BACKGROUND,SKILLS&QUALIFICATIONS

Knowledge, Skills, and Experience

• Proven track record of successfully managing complex projects and leading cross- functional teams.
• Strong understanding of port operations, logistics, and supply chain processes.
• Heavy lift experience with various cargo types
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Ability to thrive in a fast-paced, dynamic environment and drive change and

innovation.

Qualifications

• Bachelor's degree in Engineering, Supply Chain Management, Logistics, Business Administration, or a related field; advanced degree preferred.
• Minimum of 7 years of experience in port operations, supply chain management, or

technology integration roles.

Communication–MAINSTAKEHOLDERS

Internal

External

• Execution
• Commercial
• HSSE
• Projects