Requisition ID:10754
CityCustomer Servic
Group overview:
Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.
alfanar is involved in:
- Electrical, Electromechanical and Civil Engineering Construction
- Manufacturing and Marketing Electrical Construction Products
- Allied Engineering Services
Our Main Divisions:
- alfanar electric
- alfanar Construction
- alfanar Building Systems
alfanar electric
alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.
alfanar electric operates industries in:
- Riyadh and Jubail, Saudi Arabia
- Dubai, UAE
- London, UK
alfanar has a development and engineering center in Chennai, India.
Industrial Complex, Riyadh
The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.
Spread across 700,000 square meters, the Complex houses alfanar’s facilities.
The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.
Job Purpose
This position exists to visiting clients’ sites to make maintenance for technical problem of standard projects efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
Key Accountability Areas
- Receive technical complaints on C4C and start processing them.
- Communicating with customers to understand the technical issue in detail and set up a visit schedule.
- Prepare all needed tools and products to handle the technical complaint.
- Assure full adherence to the agreed timelines with the customer.
- When providing in-site service; implement the communication protocol professionally.
- Prepare the technical feedback of the ticket through the C4C system.
- Upon request, provide marketing services to promote company’s new products or initiatives.
- Assure speed of service according to the set standards.
- Assure customer satisfaction according to clear & measured criteria.
- Return the defected items to the company stores.
- Report NCs and defected items on periodically manners.
- Assure full adherence to all processes and procedures of providing the service.
- Effectively and cautiously use the items at his custody (car, tools, I-pad, etc.) and maintain it always at good condition.
- Implement the self-assessment report for each visit.
- Committed to represent the company’s image, values, and principles in all his actions towards end-users.
Role Accountability
HR Proficiency:
- Communicate effectively with peers and supervisors and show openness to directions and feedback.
Delivery:
- Use tools and machinery within efficient cost and time.
- Execute the operational activities as per delivery schedules and work instructions.
Problem-Solving:
- Assist to solve any related issues arise and escalate any complex operational problems.
Quality:
- Implement the quality standards for products, processes, or related activities.
Business Process:
- Execute the tasks as per work routines and instructions.
Compliance:
- Comply to related policy, procedures, and processes.
Health, Safety, and Environment:
- Adhere to all Safety procedures and regulations.
Academic Qualification
Diploma Degree in Electrical Institute or Mechanical Institue
Work Experience
Fresher - 0-2 years
Technical / Functional Competencies
Customer Focus
Customer Relationship Management
Customer Satisfaction Measurement
Customer Service
Customer Service Orientation
