https://bayt.page.link/v1TUmrkCw1dqRip19
للمواطنين السعوديين
دوام كامل · 0-5 سنوات من الخبرة
500 موظف أو أكثر · التأمين

حمّل تطبيق بيت.كوم

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الوصف الوظيفي

The Customer Service Representative plays a crucial role in the insurance and third-party administration (TPA) sector by acting as the primary point of contact for clients. This position requires a dedicated individual who can effectively address customer inquiries, resolve issues, and provide information about insurance products and services. The ideal candidate will possess excellent communication skills and a strong customer-oriented mindset, ensuring a positive experience for all clients.

Responsibilities:

  1. Respond promptly to customer inquiries via phone, email, or chat.
  2. Provide detailed information about insurance products and services to clients.
  3. Assist customers in completing insurance applications and claims processes.
  4. Resolve customer complaints and issues in a timely and effective manner.
  5. Maintain accurate records of customer interactions and transactions.
  6. Collaborate with other departments to ensure customer satisfaction.
  7. Stay updated on industry trends and changes in insurance policies.
  8. Train new team members on customer service protocols and best practices.
  9. Conduct follow-up calls to ensure customer satisfaction post-interaction.
  10. Participate in team meetings and contribute to process improvement initiatives.

Preferred Candidate:

  1. Excellent verbal and written communication skills in English.
  2. Strong problem-solving abilities and attention to detail.
  3. Ability to work in a fast-paced environment and handle multiple tasks.
  4. Proficient in using customer service software and tools.
  5. Empathetic and patient with customers.
  6. Team player with a positive attitude.
  7. Ability to adapt to changing situations and customer needs.
  8. Experience in the insurance industry is a plus.
  9. Strong organizational skills and time management.
  10. Willingness to learn and grow within the company.

المرشح المفضل

عدد سنوات الخبرة
الحد الأدنى: 0 الحد الأقصى: 5
منطقة الإقامة
الرياض,المملكة العربية السعودية

GlobeMed Saudi is a Third-Party Administrator (TPA), incorporated in KSA offering support to insurance companies with highly advanced tools and services. It is a licensed company, subject to the supervision of the Insurance Authority. GlobeMed Saudi offers a wide array of healthcare services such as providers’ network management, approvals and claims processing, reconciliation, customer services and business intelligence services. Moreover, we provide innovative and comprehensive services and solutions to manage clients’ complex needs, such as Pharmacy Benefits Management and international health services. Over the past years, we have lived up to our promise of improving the healthcare services to 7 client insurers, and more than 2.5 million insured members. On the public sector front, GlobeMed Saudi was appointed by the Ministry of Health as the exclusive TPA to manage the referral of cases from public to private providers, and by the Council of Health Insurance to manage the claims cycle of the Dhaman fund.

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