The Customer Service Representative plays a crucial role in the insurance and third-party administration (TPA) sector by acting as the primary point of contact for clients. This position requires a dedicated individual who can effectively address customer inquiries, resolve issues, and provide information about insurance products and services. The ideal candidate will possess excellent communication skills and a strong customer-oriented mindset, ensuring a positive experience for all clients.
Responsibilities:
Preferred Candidate:
GlobeMed Saudi is a Third-Party Administrator (TPA), incorporated in KSA offering support to insurance companies with highly advanced tools and services. It is a licensed company, subject to the supervision of the Insurance Authority. GlobeMed Saudi offers a wide array of healthcare services such as providers’ network management, approvals and claims processing, reconciliation, customer services and business intelligence services. Moreover, we provide innovative and comprehensive services and solutions to manage clients’ complex needs, such as Pharmacy Benefits Management and international health services. Over the past years, we have lived up to our promise of improving the healthcare services to 7 client insurers, and more than 2.5 million insured members. On the public sector front, GlobeMed Saudi was appointed by the Ministry of Health as the exclusive TPA to manage the referral of cases from public to private providers, and by the Council of Health Insurance to manage the claims cycle of the Dhaman fund.