Customer Service Representative

Job Summary:

The Customer Service Representative is responsible for serving Masimo customers by providing product and support information, resolving issues, checking status and providing price and status information.

Duties & Responsibilities:

• Enter and confirm sales orders placed by phone, fax, or e-mail;
• Resolve any discrepancies for EDI/EFAX orders;
• Resolves product problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution and expediting correction or adjustment, following up to ensure resolution;
• Provides status of orders and resolve any shipping discrepancies;
• Creates and maintains customer records by recording/updating account information;
• Analyzes weekly reports to edit/adjust customer pricing and financial records;
• Recommends potential enhancements to systems or customer accounts by collecting customer information and analyzing customer needs;
• Support sales force and internal team members for samples and supplies;
• Contributes to team effort by accomplishing related results as needed and directed by management;
• Performs other duties or special projects as assigned;

Minimum & Preferred Qualifications and Experience:

Minimum Qualifications:

• Two or more years of customer service experience in an instrument company (preferable medical devices);
• Must have had experience with an ERP system entering orders;
• Must be proficient in Outlook, Word, Excel, PowerPoint,
• Must possess excellent organizational, communication, and writing skills;
• Fluent in English and Arabic

Education:

High School diploma or GED is required